Collaboration will improve call center experience for members and 1.5 million providers with AI agents

Salesforce (NYSE: CRM), the world's #1 AI CRM, and CVS Health (NYSE: CVS), a leading health care solutions company which serves 185 million people each year, today announced an expansion of their collaboration to simplify and streamline call center interactions for members and providers across multiple CVS Health businesses. This expanded use of Agentforce Health, Salesforce's industry vertical solution for health care that brings humans, data, and AI agents together on a deeply unified platform, reinforces CVS Health's leadership position in leveraging AI to personalize the member call center experience and better meet members' health care needs.